For example, once we've resolved a ticket it will transition automatically into closed after a certain amount of days - how can I find how long this time frame is set for?
Hello @Naomi Schwaiger Welcome
The Jira Control charts help you in identifying the time spent by an item during transition
Hi @Naomi Schwaiger ,
Welcome to the community!
How is this automated transition is handled? Most likely, there is an Automation rule running in the background. You can go to Project Settings>Automation to check there is a rule configured and the set duration.
There might be other apps that are doing this like Script Runner or a REST Service is called? You can check the MAnage Apps page to see whether there are other apps that are doing this transition.
You can also check the history of an issue transitioned this way and the user who performed the transition. That might give you an idea about the origin of this transition. From there you can figure out the time interval.
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