I am just starting to use and evaluate JIRA and I initially selected a trial of JIRA Service Desk Cloud. However, I really want to use only the standard JIRA Cloud service. I have configured several projects and would like to be able to use the standard JIRA issue types and avatars (e.g. Bug, Improvement, New Feature, etc) as see on this page: https://confluence.atlassian.com/jira/what-is-an-issue-270829373.html. However, the only issue types available are the Service Desk issues (e.g. Purchase, Incident, Problem, etc.). When I try to add a new type only the service desk avatars are available. Is there a way to revert an existing instance of Service Desk to the standard JIRA?
Service desk is related to the project you created, so if you want to return for normal Jira, just create a new project or disable service desk for the project you want to revert this configuration.
You can take a look at our documentation to disable Service desk in a project:
Hope it helps!
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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