How can I switch my current trial from JIRA Service Desk to just the standard JIRA?

I am just starting to use and evaluate JIRA and I initially selected a trial of JIRA Service Desk Cloud.  However, I really want to use only the standard JIRA Cloud service.  I have configured several projects and would like to be able to use the standard JIRA issue types and avatars (e.g. Bug, Improvement, New Feature, etc) as see on this page: https://confluence.atlassian.com/jira/what-is-an-issue-270829373.html.  However, the only issue types available are the Service Desk issues (e.g. Purchase, Incident, Problem, etc.).  When I try to add a new type only the service desk avatars are available.  Is there a way to revert an existing instance of Service Desk to the standard JIRA?

1 answer

Hello Kyle,

Service desk is related to the project you created, so if you want to return for normal Jira, just create a new project or disable service desk for the project you want to revert this configuration.

You can take a look at our documentation to disable Service desk in a project:

https://confluence.atlassian.com/display/JIRAKB/How+to+remove+or+disable+a+Service+Desk

 

Hope it helps!

Paulo Miguel

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

197 views 2 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you