How can I switch my current trial from JIRA Service Desk to just the standard JIRA?

I am just starting to use and evaluate JIRA and I initially selected a trial of JIRA Service Desk Cloud.  However, I really want to use only the standard JIRA Cloud service.  I have configured several projects and would like to be able to use the standard JIRA issue types and avatars (e.g. Bug, Improvement, New Feature, etc) as see on this page:  However, the only issue types available are the Service Desk issues (e.g. Purchase, Incident, Problem, etc.).  When I try to add a new type only the service desk avatars are available.  Is there a way to revert an existing instance of Service Desk to the standard JIRA?

1 answer

This widget could not be displayed.

Hello Kyle,

Service desk is related to the project you created, so if you want to return for normal Jira, just create a new project or disable service desk for the project you want to revert this configuration.

You can take a look at our documentation to disable Service desk in a project:


Hope it helps!

Paulo Miguel

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

173 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you