We are an organization that has external 'customers'. Each 'customer' to us is a company, not a person. Therefore, a 'customer' can contain hundreds of people. Service requests can come from any one of these people and not necessarily a specific person. I am having a few problems getting this concept to mesh with what Service Desk offers.
A) it seems I have to 'invite' someone if I want them to be entered as a 'customer'. I cannot spam thousands of users with Service Desk invites just to make sure they are in the system.
B) For the 'customers' that are in service desk I don't see a way to store any kind of information for them. i.e. phone number, who their support contact is, address, etc.
I am beginning to think that Service Desk is meant more for internal support within an organization instead of support outside an organization.
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