How can I store customer information in Service Desk?

We are an organization that has external 'customers'. Each 'customer' to us is a company, not a person. Therefore, a 'customer' can contain hundreds of people. Service requests can come from any one of these people and not necessarily a specific person. I am having a few problems getting this concept to mesh with what Service Desk offers.

A) it seems I have to 'invite' someone if I want them to be entered as a 'customer'. I cannot spam thousands of users with Service Desk invites just to make sure they are in the system.

B) For the 'customers' that are in service desk I don't see a way to store any kind of information for them. i.e. phone number, who their support contact is, address, etc.

I am beginning to think that Service Desk is meant more for internal support within an organization instead of support outside an organization.

1 answer

Hi Mark, 

Unfortunately this is not available yet. We have an open feature request regarding this. See: https://jira.atlassian.com/browse/JSD-1239

Please make sure to add yourself as a watcher of the ticket to receive updates. smile

Cheers!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,006 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot