How can I store customer information in Service Desk?

We are an organization that has external 'customers'. Each 'customer' to us is a company, not a person. Therefore, a 'customer' can contain hundreds of people. Service requests can come from any one of these people and not necessarily a specific person. I am having a few problems getting this concept to mesh with what Service Desk offers.

A) it seems I have to 'invite' someone if I want them to be entered as a 'customer'. I cannot spam thousands of users with Service Desk invites just to make sure they are in the system.

B) For the 'customers' that are in service desk I don't see a way to store any kind of information for them. i.e. phone number, who their support contact is, address, etc.

I am beginning to think that Service Desk is meant more for internal support within an organization instead of support outside an organization.

1 answer

Hi Mark, 

Unfortunately this is not available yet. We have an open feature request regarding this. See: https://jira.atlassian.com/browse/JSD-1239

Please make sure to add yourself as a watcher of the ticket to receive updates. smile

Cheers!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

241 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you