How can I show the same issue in two different projects?

We have a project in which our customer create bugs and feature requests.

Our team is working in another project where we have our own features and our internal private information.

Is there a way to show the bugs entered by our customer in our main development project? We don't want to copy them, to avoid overhead. Instead, we would need them to be the same issues, so our customer sees them change as our team works on them. Moreover, if our customer enters a comment we would need our team to see that in their side.

Any help would be greatly appreciated!

2 answers

1 accepted

1 vote

You can't.

An issue belongs to a single project. That's it.

You could start trying to do things with links, displays and crossovers, but that needs some coding. Even duplicating (which you'd prefer to avoid) requires some coding.

For your needs though, I'd take a different approach and use permissions. You have one project. The permission scheme for "browse" should say "Our developers, reporter-only and nominated people". This is how Atlassian handle their Support project - they can see it all, the people who report an issue can see ONLY the issues they report and there's a function to include other people.

The reporter-only trick is important though - you can't just say "reporter" in an off-the-shelf Jira, you need to enable an extra function. See https://confluence.atlassian.com/display/JIRA/Current+Reporter+Browse+Project+Permission

Thanks a lot, Nic! You have been really helpful :)

issue queries are not limited to a single project - the only problem is if you rely on something which doesn't exist in one of the projects, which can easily happen if you customise a lot, but doing a multi-project query is easy enough, even using the basic interface. So, although you would not actually be seeing the issue in another project, you could have it in a query tailored to your teams requirements.

Yes, my apologies, I didn't even mention reporting. When you say "show an issue in two different projects", you can't have the issue in two places, but there's absolutely nothing to stop you reporting on it across projects.

Thanks for pointing this out Robert! Your remark is very relevant in our context :)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,313 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot