How can I share some issues with customer who should not all issues?

We has some projects and want share process with our customer.

But we do not want share everything with them. Just some issues we picked.

I see Jira has Test session, can I use that share with customers?

By the way, I don't want our customers become a user if possible.

3 answers

1 accepted

This widget could not be displayed.

Hi there,

You can share some project to customer by setting the 'Browse Project' permission to 'Anyone' group and not require user to logged in. If for certain issues, you need to configure security level scheme where set 'Anyone' group that able to view that issue.

For bonfiire, you can share the session to the customer by referring the document below:

To join a shared test session, the session needs to have been started and users need to have the 'Assignable' JIRA permission.

Thanks, John Chin

Thank you for your help.

I think only method 2 is going to work.

And method 2 is not perfect though. The user can see all boards and Test sessions.

And Issue security level is not enabled by default, spent much time on configuration.

Bear in mind that for any project you use "browse = anyone", that really does mean anyone, and your customers will see ALL issues in that project.

You'll need to think carefully about which projects you do this for.

If you need to expose some issues in a project, and hide others, you'll need to use "issue security" to hide issues from the customers.

This widget could not be displayed.

I have the same issue but I am not getting to the correct answer. I have set 2 levels of security. Level one has jira-users. Level two has jira-users plus 20 external individuals. I want to be able to make the 20 individuals (external users) watchers. When I apply security level 2 to an issue I still can't make the external users watchers. I get a permissions denied.

This widget could not be displayed.

Thank you for your help.

I think only method 2 is going to work.

And method 2 is not perfect though. The user can see all boards and Test sessions.

And Issue security level is not enabled by default, spent much time on configuration.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

241 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you