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How can I share my Jira board with external customers so that I can assign tasks to them as well?

I want to be able to have my customers view the project board and contribute as a team member so that they can also be assigned tasks to track. Is this possible? Can this be done so that they do not see other projects that are not relevant to them?

2 answers

Hey @Reshvin Kaur

 

I'm happy to share that one of Old Street Solutions apps, the company I'm working in, can now share entire Scrum or Kanban Jira Boards as part of its functionality.

Here you can see a feature example and more about how it works.

I hope it may resolve your use case.

0 votes
Mykenna Cepek Community Leader Feb 24, 2021

Short answer: mostly yes.

You'll need to spend some quality time setting up (and maintaining) permission schemes and/or project roles to support this. Permission schemes and roles control who can see what, and also what actions they are allowed to perform. More here:

https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/

To help further, you'd need to clarify if your projects are next-gen or classic (or both). There are different approaches, based on the type of project(s).

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