How can I share customer requests in Customer Portal?

This question is in reference to Atlassian Documentation: Best practices for designing the customer portal

How can I share customer requests in Customer Portal?  I have a Goup of customers. Theese сustomers want to see the requests from other customer in this Group, not only "My requests ". 

1 answer

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Paulo Hennig Atlassian Team Nov 11, 2015

Hello Vladimir,
As the Service Desk customer can only see a request created by him, the other customers won't have access to that ticket. To do so, you'd have to add these other customers as Requested Participants as the following documentation:

 

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