How can I set the default issue summary text in JIRA Service Desk Cloud?

[Andres Montalban]

Hi,

We are testing JIRA Service Desk Cloud for our service desk, we are currently using ServiceNow and want to migrate some process that are automated and have custom fields/forms.

In this process I created a custom screen with the fields that I want to show but I'm not able to hide the Summary field or set a default text for it, based on Google findings it seems it was possible to do it with JavaScript but that didn't work for me.

Screen Shot 2016-03-09 at 6.55.41 PM.png

Thanks!

[Nic Brough -Adaptavist-]

JIRA requires a summary as it is used everywhere to give users a brief idea of what the issue is about.

Your screenshot says things to me that make me want to suggest that instead of having a "survey id", you should ask the user for the survey id as the summary of the issue (for that request type only).  Saves you a field and solves the summary problem.

[Andres Montalban]

Hi Nic,

For this particular use case you are correct, but I'm not sure if it's a good workaround for all use cases we have specially because the Summary field label can't be changed to say "Survey ID" or whatever field I need (If it's a text field).

Thanks for the suggestion!

[Nic Brough -Adaptavist-]

It's a bit of a cheat as I've done something similar in the past - on Server, you have the flexibility to install something that will take the summary and copy it over into the "survey id" and then set the summary to something a bit more informative (like "Survey id is: xxxxx").  You still need the summary populated, but as it echoes the custom field, it looks a lot better.