Hello all, I do not want to show the field while the issue is created through the portal, however i would like to display the field once it is updated through some transition done by the agent. How can we do it?
You can have that field in the Transition screen and Edit screen. The field will not be visible in the create screen, it will only be visible when the issue is edited.
There must be a screen with the prefix "Create & Edit" . You can locate that screens in service desk instance and remove the field from Create Screen and add it to the Edit & View Screen.
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