How can I set fields which is readonly on Customer portal - service desk

Hello all, I do not want to show the field while the issue is created through the portal, however i would like to display the field once it is updated through some transition done by the agent. How can we do it?

1 answer

You can have that field in the Transition screen and Edit screen. The field will not be visible in the create screen, it will only be visible when the issue is edited.

Is there any view screen for jira service desk?




There must be a screen with the prefix "Create & Edit" . You can locate that screens in service desk instance and remove the field from Create Screen and add it to the Edit & View Screen.

Suggest an answer

Log in or Join to answer
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

337 views 0 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot