How can I set Email Notifications related to changes in priority for stories or subtasks?

hi everybody,

I want to set Email Notifications related to changes in priority for stories or subtasks, especially blocking tasks.

If the priority changes immediately into blocking i want the whole team getting an Email with a specific subject.

In the list of events for notifications i didn't find the point "priority" and i addition i didn't find a fild to enter a own subject title.

 

thanks a lot,

LHA

1 answer

0 vote

Event notifications are based on "Issue event" like Issue Updated, Issue Moved etc, thus, the mails sent are based on the issue event and not field event like priority. Hence by default if the issue is updated whether it's priority or any other field like description then "Issue Update" notification will be triggered and the notification will be sent.

But if you want an email to sent specifically when priority is updated then you would need to write your own listener.

Custom listener

https://confluence.atlassian.com/adminjiraserver071/listeners-802592235.html

If you have script runner plugin installed, then here are the docs -

https://scriptrunner.adaptavist.com/4.3.5/jira/listeners.html

 

Thanks a lot for your suggestion!
I will try to work with the description in confluence.
We don't use script runner yet, but it may be worth a closer look.
Thx

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,210 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot