How can I set Email Notifications related to changes in priority for stories or subtasks?

hi everybody,

I want to set Email Notifications related to changes in priority for stories or subtasks, especially blocking tasks.

If the priority changes immediately into blocking i want the whole team getting an Email with a specific subject.

In the list of events for notifications i didn't find the point "priority" and i addition i didn't find a fild to enter a own subject title.

 

thanks a lot,

LHA

1 answer

0 votes

Event notifications are based on "Issue event" like Issue Updated, Issue Moved etc, thus, the mails sent are based on the issue event and not field event like priority. Hence by default if the issue is updated whether it's priority or any other field like description then "Issue Update" notification will be triggered and the notification will be sent.

But if you want an email to sent specifically when priority is updated then you would need to write your own listener.

Custom listener

https://confluence.atlassian.com/adminjiraserver071/listeners-802592235.html

If you have script runner plugin installed, then here are the docs -

https://scriptrunner.adaptavist.com/4.3.5/jira/listeners.html

 

Thanks a lot for your suggestion!
I will try to work with the description in confluence.
We don't use script runner yet, but it may be worth a closer look.
Thx

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