How can I send an email to all assignees and reporters of a project?

Robert-van October 29, 2024

I want to send an email to all assignees & reporters of unresolved issues within a project to inform them about changed usage of a field.

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Cristian0791
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October 29, 2024

Hi Robert,

 

You can create an automation for jira;

1.When: Schedule use a JQL( resolution is EMPTY)

2.Then: Send email ( to Assignee and Reporter)

 

rul1.JPG

Cristian0791
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October 29, 2024

Please keep in mind to disable the rule after it hace succesfully ran to not spam them with daily email.

Like Marc - Devoteam likes this
Robert-van October 31, 2024

Thanks, a colleague made the same suggestion and it works

Robert-van October 31, 2024

Between the trigger and action, I added a query to select unresolved issues only, to limit the number of mails

 

0 votes
Mohaddis Hassan October 29, 2024

Hi @Robert-van 

You can achieve this by Automation Rules. 

-First configure the filed value.

-Configure the Project

-Configure the Issue status.

-Write the content for your email.

Capture.PNG

Marc - Devoteam
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October 29, 2024

Hi @Mohaddis Hassan 

@Robert-van wants to give an update up front not when changing a field value.

Mohaddis Hassan October 29, 2024

Hi @Marc - Devoteam Then he can use Schedule for this!

Robert-van October 31, 2024

Indeed, the schedule trigger is better

0 votes
Nikola Perisic
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October 29, 2024

Welcome @Robert-van 

You can use something like:

Screenshot 2024-10-29 at 10.51.55.png

In this case for trigger the Label field was used.

It should match the JQL that contains status categories of To Do and In Progress, meaning that the issue is not resolved - this is with the assumption that your Done statuses contain the legitimate statuses that are indicating if the issue has been either Done or Resolved.

Action is to send the email to Assignee and Reporter.

Robert-van October 31, 2024

Thanks for your reply; the schedule trigger works better

0 votes
Marc - Devoteam
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October 29, 2024

HI @Robert-van 

This is currently not possible, see this open feature JIRAAUTOSERVER-366 and all linked duplicates related to this.

Robert-van October 31, 2024

It is possible, see the answer from Christian0791

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