How can I see the number of users counting towards the license on JIRA?
I do mention that I do have an Unlimited user license on this instance but because of the huge spike on the pricing made by Atlassian we do want to downgrade to a lower number.
So far I was unable to find the current number of users.
Please note that disabled users are not counted so the size of jira-users group is not a correct measure.
Hm, I assumed that it would display the number of active users as it does in my case, but that only seems to apply to limited licenses. You can query your database as described in a KB article, but before you do that, you might want to try this suggestion in the comments of the same article: https://confluence.atlassian.com/display/JIRAKB/How+to+Get+a+List+of+Active+Users+Counting+Towards+the+JIRA+License?focusedCommentId=394463339#comment-394463339.
Ah, correct. should be "count (distinct lower_user_name)" for those users set up in different directories. Since I never had disabled directories the query was correct for me. So please use the query as described in KB article mentioned by Geert. Users that are set up but did not login however count towards the user license, as far as I know. And to be precise you would need to substract 1 (for the admin account which does not count towards the license).
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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