How can I restore a missing top level JIRA menu?

One of our users (only one) no longer has the top-level JIRA menu (Dashboards, Projects, and so on). Her dashboard is now blank, so she has no ability to look at filters and so on. She has no idea how the menu got turned off, nor can I find any way to do that. JIRA version v6.2.7#6265-sha1:91604a8

Suggestions for how to get it back?

1 answer

1 accepted

0 votes

Sounds like she's been logged out!

Start by asking her to leave JIRA in the browser, clear out cookies, close the browser, then re-start it and revisit JIRA - does that change anything?

Yes, that fixed it. Thanks VERY much!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,149 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot