How can I resolve an issue?

Sadly, I've tried multiple different how-to articles but I've been unsuccessful when it comes to closing/resolving tickets.

I thought at first it was a permission issue so I granted transition, close, and resolve permission to the user.

I thought maybe it was a workflow issue, but the issues can go to a Done state, but when I run the sprint report it shows these tickets as still active and not complete.

I would so appreciate some help.

Thank you thank you :D

Kate

1 answer

0 vote

There's a couple of points here.

Plain core Jira considers an issue resolved when the "resolution" field is not empty.  It does not care what is in there, just that there is something.  It does not look at sprints, boards or even status.  Just the content (or lack of content) in the resolution field.

A board however uses a totally different measure.  An issue is done when it's in the far right hand column of the board.  Resolution is irrelevant.  Status is only relevant in the sense that a column is a set of status (often only one status)

So, you need to get your issues into the far right hand column on the board for the sprint report to see them as done.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

243 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you