How can I reserve capacity for support work in JIRA portfolio?

We are promoting JIRA portfolio to our customers.

One of the questions we get most often is for reserving capacity for support. While planning the future, most customers reserve a certain percentage (for example 10% of) team's capacity for support of completed projects. This can be taken as reserving 1 out of 10 men in the team for support or reserving 10% of each man's time each week/month/period for support. Of course this percentage varies from team to team.

The question is: How can we integrate this kind of planning into JIRA portfolio?


1 answer

This widget could not be displayed.

If you use story points for your JIRA Issues, over time the work not tied directly to a task should show up in your velocity and can be planned implicitly. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

31 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you