was looking for the answer to the same problem.
3 different clients with Help Desk access. They can log in to the URL (external URL) which redirects to
However they can use
a) smart search
b) "Help Desk" link on top of page
c) the master URL (...atlassian.net/servicedesk/customer/portals)
to switch between the portals.
It appears that this is solved by this thread :
The key item is that under portal admin the client support portals require:
to be set to
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