How can I remove/hide HELP CENTER link from Customer Service Desk portal?

 

1 answer

was looking for the answer to the same problem. 

Scenario:

3 different clients with Help Desk access. They can log in to the URL (external URL) which redirects to

...atlassian.net/servicedesk/customer/portal/1

...atlassian.net/servicedesk/customer/portal/2

...atlassian.net/servicedesk/customer/portal/3

etc

 

However they can use 

a) smart search

b) "Help Desk" link on top of page

c) the master URL (...atlassian.net/servicedesk/customer/portals)

to switch between the portals.

 

It appears that this is solved by this thread :

 

https://answers.atlassian.com/questions/32970687

 

The key item is that under portal admin the client support portals require:

  • Request security

to be set to

  • Only people on my customers list can raise a request

 

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