How can I remove Popular from Jira Customer Portal

Could you please advise me on how can I remove Popular from JIRA Customer Portal? The thing is that Customer who are added can see other companies. I have attached an example.

1 answer

Jack Brickey Community Champion Jan 05, 2017

this should not be the case. if you have separate projects with separate portals then you should not have popular items from one portal showing on another. Something seems to be amiss here.

 

Thank you Jack. I have created new projects for customer so that I have projects with shared configuration. Maybe that is the case?

I have the same question / problem —
how can the popular tab be removed from the Help Center?

Update – I was able to resolve this by creating a separate permission scheme

Jack Brickey Community Champion Jan 06, 2017

Helen, i'm not sure what you mean precisely by "share configuration". However, can you please verify that your customer list for each project are indeed as expected. That is, you only have customers in Project A that belong to company A, and B and C....

I assume you have seen the following documentation? https://confluence.atlassian.com/servicedeskcloud/managing-access-to-your-service-desk-732528940.html

 

I'm also having the same issue. Will changing the permissions on the project role have any effect on this?

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