How can I remove Multi-App-Access from jira-users group?

Sorry, this is for Server edition. We have purchased Service Desk and from our trial usage we have more users assigned than we have purchased. When I go to the user page and try to uncheck "JIRA Service Desk" it automatically unchecks JIRA Software. When I check JIRA Software, it automatically check s JIRA Service Desk. 

1 answer

0 votes
Steven Behnke Community Champion May 06, 2016

When you see 'multiapp access' that means that membership to a single group is configured to license a user in multiple apps.

  1. From JIRA, you must click the image2016-5-6 7:17:57.pnggear icon, then under Site Administration click on User Management.
    You will now be in the Atlassian Cloud User Management screen.
  2. On the left side, under User Management there is an option called Application Access. Click on that.
    You are now on the Application Access screen.
  3. Near the upper left corner there are a few buttons. Press View Configuration.
    This is the Application Access Configuration Page.

I can't give you great advice on what to do here without more information. The you should make sure that any group that gives access is mutually exclusive from other applications I suppose.


I will note that this process is different for Server-editions of Atlassian Applications.

I apologize, this question is for server edition. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot