Sorry, this is for Server edition. We have purchased Service Desk and from our trial usage we have more users assigned than we have purchased. When I go to the user page and try to uncheck "JIRA Service Desk" it automatically unchecks JIRA Software. When I check JIRA Software, it automatically check s JIRA Service Desk.
When you see 'multiapp access' that means that membership to a single group is configured to license a user in multiple apps.
I can't give you great advice on what to do here without more information. The you should make sure that any group that gives access is mutually exclusive from other applications I suppose.
I will note that this process is different for Server-editions of Atlassian Applications.
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