How can I put a hyperlink in the description of a new Jira alert?

Nathan Given
Contributor
November 13, 2024

I'm trying to use the Create Alerts Integration Events API ( link ) and I've managed to create an alert, but none of my URLs that I'm including in the description nor the details "Extra Properties" are hyperlinked.

 

In other words, if I put a link in the description payload, the alert is created but the link isn't clickable.

If I put a link in the note payload, the text (the link) is added as a note/comment but the link isn't clickable.

I've even tried it as an extra property (which used to be clickable in OpsGenie, but is no longer clickable in Jira).

How can I add a clickable link to the alert (either a note, in the description, or as an extra property) so that the end user can easily click it?

Thanks,

Nathan

 

Visual of what I'm trying to do in Jira, but it isn't working:

2024-11-13 21_18_40-Alert #57984 - Alerts - JIRA.png

 

Visual of the extra property link being clickable in OpsGenie (and what I was hoping to recreate):

2024-11-13 21_24_10-#55867 Opsgenie - Alerts.png

 

2 answers

0 votes
Jennifer Luo
Contributor
December 17, 2024

You can use this markup: [URL display](URL link)

0 votes
Marc - Devoteam
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November 14, 2024

HI @Nathan Given 

Can you try to following markup:

[name|url] or [url]

Nathan Given
Contributor
November 14, 2024

@Marc - Devoteam - I tried. Alas, it didn't work (it just puts the text in as-is and doesn't make it clickable)

2024-11-14 10_12_18-Alert #58006 - Alerts - JIRA.png

Marc - Devoteam
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January 2, 2025

Hi @Nathan Given 

If I want to put a url in the description of an alert, I need to place it like <https://www.google.com> or https://www.google.com

This via the GUI.

You might need to contact support on this, it might be the description field via the API doesn't use formatting.

 

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