How can I *prevent* emails to non-JIRA users

[Graham Bakay]

Hi everyone,

So we have JIRA set up in our organization and tied to a Crowd instance which has our 10k-or-so staff. Only a small subset of those staff are using JIRA (by being in a JIRA-Users group). For our issues, we often set the Reporter to the person who reports the issue, even if that person isn't a JIRA user (and not in the JIRA-Users group). JIRA is sending those people email notifications anyway.

If they are actual JIRA users, we would want the reporter to receive email notifications. If they are not, we do not want them to receive email notifications.

Is this possbile?

TIA,

Graham.

[JohnA · Accepted solution]

Hi Graham,

This isn't possible using a default install of JIRA but I believe it might be possible to create a much more specific user notification scheme using the JIRA Enterprise Message Handler plugin, so that is what I would suggest you take a look at because that should allow you to better restirct who does and doesn't receive notifications: https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

All the best,
John

[Graham Bakay]

Thanks John,

JEMH looks crazy powerful, but it's way out of our price range for what we would need it to do.

Graham.