Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I move the org admin from an ex employee to myself?

I'm a site admin but they're the only org admin, I can't remove their permissions or remove them as a user.

1 answer

0 votes

Hi Alex,

To add a new user to the technical or billing contact list for the organization, you need an existing account to grant you access, as described here.

If the ex employee is the only Technical or Billing contact on the account, and you need additional assistance recovering the account as you have no way of accessing the account locally (i.e. the account was set up via a personal e-mail rather than a corporate account) you can reach out to our customer advocates team at https://support.atlassian.com to help you gain access to the site by providing proof of ownership of the system.

Alternatively if you have domain control of that account, you do everything needed locally, by taking ownership of the ex users account to issue a password reset request to gain access to the account details at my.atlassian.com, then use that account to add in a new contact.

To do this it will vary in steps depending on the local configurations you have set up, and you would need to refer to the system providers documentation for the exact steps, But you would want to reactivate and reset the password for the account on your local domain.  Then once that account is re-activated log into that users domain e-mail account and request a password reset from the login page at https://id.atlassian.com/login to send the request to the users e-mail for a recovery option.

Once the password is reset and you are able to get logged in follow the steps in the following KB to transfer ownership to the new contacts:

Regards,
Earl

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you