How can I move issues from a Service Desk to a JIRA Software and keep SLA information?

Anyone has an idea on how I can move issues from a Service Desk project to a Software Project and retain SLA information?

2 answers

0 votes

Hi Eduardo.

This would be a bit hard, since a software project has no concept of SLA.

You might be able to do this with Scriptrunner for JIRA and some custom coding, but I'm not entirely sure. Why don't you make a workflow and a subset of issues that look pretty much like your Software Project in a ServiceDesk project? That would be easier.

Cheers

Dyelamos

We handle defect, improvement and service requests in our Service Desk and they are redirected to different teams.

Defects are moved to our Development Teams JIRA projects with backlog planning, epics and more,

Improvements are handled by our Product Teams and moved to our Business Backlog project that use JIRA Portfolio. I would have liked to measure the response time for responding to improvements.

Service Requests are handled directly in Service Desk and currently the only ones measuring SLA

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

24,554 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you