I'm using the Time To SLA plugin in the project that I'm working on.
I'm trying to make a JQL request that would return all late tickets, something that would look like this:
"Remaining SLA" < 0d
But I get an error stating that the operator '<' cannot be used in this case.
Can anyone help me ?
Hey @sheikh-spear ,
If they have 0 time left they would be breached so you could use that to find them.
example: "Time to resolution" = breached()
So you could put your "name of SLA" = breached() and those will return the issues that are breached.
You might want to also add a "AND "name of SLA" = running() to get only the issues that are still ongoing. (or another filter to don't get the historically breached ones)
Could you try the JQL on a regular issue search (and not on the gadget)?
It seems that gadget is from an app so it could be they don't support it. If it works on a normal advanced issue search I'd suggest opening up a ticket with them on their portal
Very strange.. breached() is something that exists since a long time already.
Could you maybe do a type ahead to see what happens? (maybe the language is messing with us)
When I type my SLA's name and then the = mark I'm presented with all the options.
You are using Service Desk SLA's right?
Hi @sheikh-spear ,
This is Gökçe From the Snapbytes team.
We recommend using the Search 3.0. for this.
For your use case slaFunction= isBreached() would do nicely.
It has functions for remainingDuration, elapsedDuration , remainingPercentage and elapsedPercentage functions you can use.
For further support, you can open a support request here: Time to SLA Customer Portal
Please let me know if you have further questions.
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