We created a new mailbox for Jira at our own domain.
Emails sent to this mailbox are nice imported. But we also want to move mails sent to other mailboxes of ours to this new mailbox.
If we do so, Jira does not import them they are left unopened in the inbox
Verify that the "reply to" addresses on the emails have a (and only one) Jira user associated with them. Jira will only process mails that it can map to a valid user unless you enable the "Create User" feature on the mail handler. The users also need to have Browse Project and Create Issue permissions on the Project that the mail handler is configured to use. The mail handler also need to be one of the Create types or mails without a Jira issue number in the Subject will be ignored. There are other possibilities, but hopefully this helps point you in the right direction.
The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG