We created a new mailbox for Jira at our own domain.
Emails sent to this mailbox are nice imported. But we also want to move mails sent to other mailboxes of ours to this new mailbox.
If we do so, Jira does not import them they are left unopened in the inbox
Verify that the "reply to" addresses on the emails have a (and only one) Jira user associated with them. Jira will only process mails that it can map to a valid user unless you enable the "Create User" feature on the mail handler. The users also need to have Browse Project and Create Issue permissions on the Project that the mail handler is configured to use. The mail handler also need to be one of the Create types or mails without a Jira issue number in the Subject will be ignored. There are other possibilities, but hopefully this helps point you in the right direction.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs