Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I fix Date and Time custom fields ?

Hi,

My colleagues and I are unable to set a time on a date and time field. It is always at 12AM even if we try to change it.

How could I fix it please?

Thanks for your help!

Regards,

Camille

1 answer

0 votes

This will happen to date-only fields, they're stored as "d/m/y midnight" in the database.

Could you check the exact type of your custom fields?  Do they say date or date-time (under the field names when you go to Admin -> Issues -> custom fields)

Hi Nic,

This is a Date Time Picker

2020-11-13 09_44_29-Custom fields - iXblue.png

Thanks for your help!

Camille

Hmm, that rules out the obvious candidate.

What are the symptoms of "cannot change it"?  Can you enter something but it does not stick and refreshing takes it back to 12AM?    Or can you not click to enter, or you can but it ignores keystrokes?  That sort of description is probably what we need.

I can enter something but it does not stick and refreshing takes it back to 12AM.

I finally found where it came from: the format of dates which were not set correctly. After setting this, it works:

In Look and Feel
2020-11-13 22_19_17-Edit Look and Feel Configuration - iXblue.png

And in General configuration > Advanced settings2020-11-13 22_22_25-Advanced Settings - iXblue.png

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you