We want to record some sensitive data in JIRA tickets but not include this sensitive data in email notifications of issue creation or edit. Is there some way to store sensitive data in a special issue field and exclude that field content from the email notifications?
If you want to exclude / include some fields in email notification, you need to modify the email template for the event (in your case, issue creation and issue edit).
In order to customize email templates, please refer to the following link: Customizing email content
Here you aslo can find instructions how to add custom fields to the mail notification: Adding custom fields to email
By default, newly created custom fields aren't included in mail notification templates.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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