How can I disable requiring customers to create a Service Desk account?

I don't want customers to have to create a JIRA account to submit tickets.

Screen Shot 2017-02-22 at 5.36.20 PM.png

 

1 answer

This widget could not be displayed.

Users are an integral part of JIRA, it can't identify, reply to, report on, or interact without accounts

You can disable the requirement to have customer accounts, but you might as well turn off Service Desk, as there's very little it can do with a single dummy account that it can't talk to.

I don't mind giving the customers the ability to create accounts, I am trying to figure out how to remove the requirement.

The only way to remove the requirement is to strip all the functionality out.  It's a requirement for a number of reasons, as above.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

157 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you