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  • How can I create ticket ageing report based on ticket creation date eg: 10 tickets 7 days old, 20 tickets 8-14 days old etc

How can I create ticket ageing report based on ticket creation date eg: 10 tickets 7 days old, 20 tickets 8-14 days old etc

I would like to be able to create a ticket ageing report based on the creation date of a ticket i.e. total number of unresolved tickets broken into ageing buckets: 1 – 7 days, 8 – 14 days, 15 – 21 days, 22 – 28 days, 29+ days

1 – 7 days : 25 tickets

8 – 14 days : 7 tickets

15 – 21 days : 5 tickets

22 – 28 days : 3 tickets

29+ days : 30 tickets

 

Any help would be greatly appreciated

 

Thanks

 

John

aging bucket report.png

 

 

3 answers

1 accepted

3 votes
Peter Bengov Community Champion Mar 19, 2015

Hey John,

If you have Confluence as well and it is linked to JIRA, this will be very simple to do using the JIRA macro. Create a new Confluence page, add a JIRA macro and query something like this:

project = "relevant project" AND created >= startOfWeek() and created < endOfWeek()

Now this macro has the Display options. Click on it then click on Total issue count. Save

Repeat this with different queries just add relevant numbering like startOfWeek(-1) (for previous week) and startOfWeek(-2) for two weeks ago, and so on.

Hope this helps you out.

Hi Peter,

This is perfect.  Thank you so much for your quick reply.

Cheers

John

This is AWESOME! ! ! ! 

 

Mucho Thanks!

(Oh, and delete the pand in the example)

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