I would like to be able to create a ticket ageing report based on the creation date of a ticket i.e. total number of unresolved tickets broken into ageing buckets: 1 – 7 days, 8 – 14 days, 15 – 21 days, 22 – 28 days, 29+ days
1 – 7 days : 25 tickets
8 – 14 days : 7 tickets
15 – 21 days : 5 tickets
22 – 28 days : 3 tickets
29+ days : 30 tickets
Any help would be greatly appreciated
aging bucket report.png
If you have Confluence as well and it is linked to JIRA, this will be very simple to do using the JIRA macro. Create a new Confluence page, add a JIRA macro and query something like this:
project = "relevant project" AND created >= startOfWeek() and created < endOfWeek()
Now this macro has the Display options. Click on it then click on Total issue count. Save
Repeat this with different queries just add relevant numbering like startOfWeek(-1) (for previous week) and startOfWeek(-2) for two weeks ago, and so on.
Hope this helps you out.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG