How can I create issues from the mail present in the mail folder of the JIRA Home directory?

I have saved an email in the import/mail folder of JIRA home directory. But when testing the Mail Handler, I am getting an error saying the 'Issues subject cannot be empty'. But my mail has an subject as well as body.

 

Can you please help me out?

2 answers

1 accepted

Hello Heena,

My first suggestion would be to add https://confluence.atlassian.com/display/JIRAKB/Mail+and+Mail+Handlers+Troubleshooting to get a little more detail on what might be going on. 

"I have saved an email in the import/mail folder of JIRA home directory." Can you explain a bit more of what you mean by this? I don't quite understand the context. 

 

Thanks,
Ramiro Castro
Support Engineer
Atlassian

 

Hello Jose, I have used the 'Messages written to the file system generated by an external mail service.' method to create the issues from mail. For that I have manually saved an outlook email (.msg format) in the import/mail forlder of JIRA home directory. After that I have configured the mail handler. But when I click on Test button present, it is showing an error message 'Issue summary is not present'. I am not sure, how it will process the mails from the import/mail folder. Can you please help me out?

I have the same issue, I'm not quite sure if the file extension used for messages in this folder is correct...

I tried copying a .txt file like this one under JIRA home mail folder [jira.home]/import/mail

---

 

From: sender@gmail.com
Sent: 24 November 2016 15:03
To: support@example.com
Subject: test mail file

 

Test mail file

--

and it worked.. However the sender mail address should be associated to a JIRA licensed account in order to work (not suitable when your service desk has many external users/customers)

 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,088 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot