We want to use the ColonSuffix field processor and must transform the customer's incoming key values to JIRA key values.
E.g: priority: Hoch should be priority: Critical.
I've created Aliases with the following structure:
It doesn't work and I don't know why. What's wrong with this configuration?
The format given looks like ColonSuffix, and for the priority _values_ to apply, you just need alias _those_, eg: KEY == VALUE Kritisch == Blocker Hoch == Critical Then, content like: priority: Hoch would be processed as: priority: Critical try that?
Thanks for the hint, we had tried that actually, but unfortunately that doesn't work either. Even if we only read the value it isn't taken over correctly. I'm guessing it has nothing to do with the email format/ content, as when the priority in the mail corresponds with the jira priorities (e.g. in the email it says "priority: Blocker" and Blocker is a priority we have set in Jira) then it reads the priority correctly and sets it accordingly. Do you have any other ideas?
Perhaps this will help. Here is about what the email looks like that we are sending:
date: 30. Juli 2015 um 08:46
subject: REMEDY-PROJECT-ID / INC0000000000001 / Testticket Schnittstelle / Prio: Mittel
## Here is a comment ##
Remedy ID: INC0000000000001
Test ticket Schnittstelle...
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs