We want to use the ColonSuffix field processor and must transform the customer's incoming key values to JIRA key values.
E.g: priority: Hoch should be priority: Critical.
I've created Aliases with the following structure:
It doesn't work and I don't know why. What's wrong with this configuration?
Thanks for the hint, we had tried that actually, but unfortunately that doesn't work either. Even if we only read the value it isn't taken over correctly. I'm guessing it has nothing to do with the email format/ content, as when the priority in the mail corresponds with the jira priorities (e.g. in the email it says "priority: Blocker" and Blocker is a priority we have set in Jira) then it reads the priority correctly and sets it accordingly. Do you have any other ideas?
Perhaps this will help. Here is about what the email looks like that we are sending:
date: 30. Juli 2015 um 08:46
subject: REMEDY-PROJECT-ID / INC0000000000001 / Testticket Schnittstelle / Prio: Mittel
## Here is a comment ##
Remedy ID: INC0000000000001
Test ticket Schnittstelle...
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