How can I create an Alias in JEMH that works with a ColonSuffix field processor?

We want to use the ColonSuffix field processor and must transform the customer's incoming key values to JIRA key values.

E.g: priority: Hoch should be priority: Critical.

I've created Aliases with the following structure: 

Capture.PNG

It doesn't work and I don't know why. What's wrong with this configuration?

4 answers

Is there any news on this issue? Unfortunately we haven't found a solution. Thanks.

0 votes
Andy Brook Community Champion Aug 18, 2015

The format given looks like ColonSuffix, and for the priority _values_ to apply, you just need alias _those_, eg: KEY == VALUE Kritisch == Blocker Hoch == Critical Then, content like: priority: Hoch would be processed as: priority: Critical try that?

Thanks for the hint, we had tried that actually, but unfortunately that doesn't work either. Even if we only read the value it isn't taken over correctly. I'm guessing it has nothing to do with the email format/ content, as when the priority in the mail corresponds with the jira priorities (e.g. in the email it says "priority: Blocker" and Blocker is a priority we have set in Jira) then it reads the priority correctly and sets it accordingly. Do you have any other ideas?

Perhaps this will help. Here is about what the email looks like that we are sending:

------------

from: fromaddress
date: 30. Juli 2015 um 08:46
subject: REMEDY-PROJECT-ID / INC0000000000001 / Testticket Schnittstelle / Prio: Mittel
to: toaddress

## Here is a comment ##
Project: TESTPROJ
Component: Edu
Priority: Mittel
Remedy ID: INC0000000000001
Description:
Test ticket Schnittstelle...

-------------

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

27,273 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you