How can I create an Alias in JEMH that works with a ColonSuffix field processor?

We want to use the ColonSuffix field processor and must transform the customer's incoming key values to JIRA key values.

E.g: priority: Hoch should be priority: Critical.

I've created Aliases with the following structure: 

Capture.PNG

It doesn't work and I don't know why. What's wrong with this configuration?

4 answers

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Is there any news on this issue? Unfortunately we haven't found a solution. Thanks.

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Andy Brook Community Champion Aug 18, 2015

The format given looks like ColonSuffix, and for the priority _values_ to apply, you just need alias _those_, eg: KEY == VALUE Kritisch == Blocker Hoch == Critical Then, content like: priority: Hoch would be processed as: priority: Critical try that?

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Thanks for the hint, we had tried that actually, but unfortunately that doesn't work either. Even if we only read the value it isn't taken over correctly. I'm guessing it has nothing to do with the email format/ content, as when the priority in the mail corresponds with the jira priorities (e.g. in the email it says "priority: Blocker" and Blocker is a priority we have set in Jira) then it reads the priority correctly and sets it accordingly. Do you have any other ideas?

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Perhaps this will help. Here is about what the email looks like that we are sending:

------------

from: fromaddress
date: 30. Juli 2015 um 08:46
subject: REMEDY-PROJECT-ID / INC0000000000001 / Testticket Schnittstelle / Prio: Mittel
to: toaddress

## Here is a comment ##
Project: TESTPROJ
Component: Edu
Priority: Mittel
Remedy ID: INC0000000000001
Description:
Test ticket Schnittstelle...

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