How can I create a restricted access customer automatically using issue collector

I have a service desk using issue collector with a form in our product application. I need the issue collector form when submitted to create a user if they don't already exist just like if they had emailed a issue in.

Is this possible?

3 answers

Anna, I don't suppose you figured out how to do this? I have the same need. By default, it seems the issue collector uses the Project Default user, which means I can't "Respond to customer" in Service Desk.

No, it is a painfully manual process for us. Because our business application requires our users to be logged in, I have the form setup to pass the users name, email and a few other details on file that will help provide support using js. This information is then populated in custom fields I created. 

We have one Service Desk admin with JIRA admin privileges in order to create the user and restrict the users access to portal only. The admin then updates the issue with the newly created user. 

On a somewhat side note, you can change who the default reporter is for the issue collector. Just don't have it default to yourself if you intend on getting email notifications. That is, of course, if you have turned off being notified of your own changes.

On last comment,  within the issue collector, I also selected it to "Attempt to match the submitters session or submitters email address" which does reduce some of the manual steps.

Sorry I can't be of more help.

Anna, I've submitted this as a feature request. If you want to go vote for https://jira.atlassian.com/browse/JSD-3493, and add yourself as a watcher, maybe it will happen sometime...

Jaron

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,003 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot