How can I connect to JIRA support representative directly?

It's very important for me to connect to JIRA support representative. But, I can't find any way to reach a representative. Please help.

2 answers

1 accepted

0 votes
Accepted answer

The support request is your route to Atlassian support (unless you have premium support, in which case the paperwork you've had from that will have the phone number, and the agreement number you'll need to quote)

Have you tried opening a support request in https://support.atlassian.com ? 

 

 

Yes I have already done this.

Then you should be already in contact with a Support representative unless your ticket it is still unassigned.

Can you please share the ticket number for details?

 

Thanks,
Dario

I have found the ticket and I have assigned it to myself. Please see the last comment on the ticket.

 

Cheers,
Dario

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,098 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you