How can I configure an Issue Details page in Service Desk?

I see how I can very easily configure an Issue Detail View with a JIRA board (, but that same flexibility does not seem to be available with Service Desk issues.  Specifically, I'm looking to edit the dates and people listed on the issue page.  Is there another work-around for this?

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Hi Rhiannon Rhodes,

I never heard about one workaround to do it at Cloud version. :/ But I will dig a little to figure this out.


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Any luck so far?  Is there another way to add custom date fields to a Detail View?  Such as Date Resolved, Date Escalated, Date Assigned, etc?

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