How can I configure an Epic Issue?

Hi!

I'm trying to create an epic issue on my plan board but I doesn't show in the Epic Panel. It's mixed with the other issues types.

I want to create an epic issue and create other type of issues that depends on the epic one.

Configuration made:
The Issue Types has the type Epic. The workflow scheme has the type Epic related. And the rest of the configuration has been configurated for the 2 types of issues that my project use.

Greetings, Mage

6 answers

1 accepted

1 vote

It looks as if you're not creating issues of the 'Epic' type. If you create an Epic issue does it end up over in the Epic column? If your Epic issue type is missing please head over to https://support.atlassian.com and create a support ticket, and we'll help you out.

Cheers,

Matt

When you say you

It's mixed with the other issues types.

Does that means Epic is listed in the backlog? May I know would it create Epic issue type when you click on the '+' button in the Epic panel of your Plan mode?

Hi!

Yes, the epic is in the backlog.

When I click the plus(+) in order to create an epic issue, this is the screen that shows up. It's the same screen that shows up when I create an issue by clicking "Create issue"

Thanks!!!

I have just realize that the screen doesn't show the field "Epic Name". Maybe thats the problem with the epic issue. But if that's the problem, then I have a new one. The field configurator doesn't have hidden or taken the field "Epic Name" and the screen has the "Epic Name" label too.

What could be the problem?

Please head over to support.atlassian.com as Matthew suggested. I'm suspecting that there might be some problem with your Scrum Default Template, linking for different Issue Type for Epic creation.

Hi everybody!

It was a problem with the update to On Demand version. Thanks for all your help.

Cheers,

Mage

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,316 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot