We are using JIRA since 1.5 Years. I have created new Project in JIRA. Both projects are active. We have not close button in newly created projects. Please let me know how can we close the solved issue.
I have checked, I have permission to close the resolved issue.
Check the workflow - there needs to be a transition from resolved to closed, and if there is one, then it's likely that it has "conditions". A condition will say something like "user must have resolve permission", which I suspect you've already covered, but often there are others - like AND "user must have close permission". You'll need to check you match all the condition.
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