How can I close Issue without Close Button?

We are using JIRA since 1.5 Years. I have created new Project in JIRA. Both projects are active. We have not close button in newly created projects. Please let me know how can we close the solved issue.

I have checked, I have permission to close the resolved issue.


Charmi Pandya

2 answers

This widget could not be displayed.

Do you have Closed status in workflow? Is this status connected with transition to previous status?


This widget could not be displayed.

Check the workflow - there needs to be a transition from resolved to closed, and if there is one, then it's likely that it has "conditions". A condition will say something like "user must have resolve permission", which I suspect you've already covered, but often there are others - like AND "user must have close permission". You'll need to check you match all the condition.

Ok, I have checked workflow. I want to set workflow 'classic' onlyin project and I also have tried to edit the workflow. But, I can't change / edit it. Please let me know how can I edit the work flow and set it as 'classic'?


Charmi Pandya

Find or create a "workflow scheme" that maps all issue types on to the default workflow.

Then go into project administration and change the workflow scheme to this one.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

181 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you