How can I close Issue without Close Button?

We are using JIRA since 1.5 Years. I have created new Project in JIRA. Both projects are active. We have not close button in newly created projects. Please let me know how can we close the solved issue.

I have checked, I have permission to close the resolved issue.

Regards,

Charmi Pandya

2 answers

Do you have Closed status in workflow? Is this status connected with transition to previous status?

Regards,
Florjan

0 votes

Check the workflow - there needs to be a transition from resolved to closed, and if there is one, then it's likely that it has "conditions". A condition will say something like "user must have resolve permission", which I suspect you've already covered, but often there are others - like AND "user must have close permission". You'll need to check you match all the condition.

Ok, I have checked workflow. I want to set workflow 'classic' onlyin project and I also have tried to edit the workflow. But, I can't change / edit it. Please let me know how can I edit the work flow and set it as 'classic'?

Regards,

Charmi Pandya

Find or create a "workflow scheme" that maps all issue types on to the default workflow.

Then go into project administration and change the workflow scheme to this one.

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