How can I close Issue without Close Button?

We are using JIRA since 1.5 Years. I have created new Project in JIRA. Both projects are active. We have not close button in newly created projects. Please let me know how can we close the solved issue.

I have checked, I have permission to close the resolved issue.


Charmi Pandya

2 answers

Do you have Closed status in workflow? Is this status connected with transition to previous status?


0 votes

Check the workflow - there needs to be a transition from resolved to closed, and if there is one, then it's likely that it has "conditions". A condition will say something like "user must have resolve permission", which I suspect you've already covered, but often there are others - like AND "user must have close permission". You'll need to check you match all the condition.

Ok, I have checked workflow. I want to set workflow 'classic' onlyin project and I also have tried to edit the workflow. But, I can't change / edit it. Please let me know how can I edit the work flow and set it as 'classic'?


Charmi Pandya

Find or create a "workflow scheme" that maps all issue types on to the default workflow.

Then go into project administration and change the workflow scheme to this one.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,147 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot