• Community
  • Products
  • Jira
  • Questions
  • How can I check as Administrator what other users see in their account? / How can I help someone in their account without asking for their password?

How can I check as Administrator what other users see in their account? / How can I help someone in their account without asking for their password?

We have this scenario:

- 30 people of our own company using jira

- 20+ customers are working with jira

We setted everything up, wrote a guide how to setup permissions etc., but I found out that someone missed to set the permissions for specific users correctly, so it could happen that issues which should not be accessible to specific users are visible to them.

My question:
Does something like a master account exists which allows me to login as another user?
So I can check what they're seeing with their permissions.
Another benefit would be to configure their accounts for them, we have customers which are not familiar with Jira so we would like to help them.

Any idea how to do this?


Best,
Manuel

6 answers

1 accepted

Hey Manuel, you might want to vote for SU for JIRA to be added to OnDemand, as it covers exactly what you're asking for. :)

Yes, this would be the best solution!

The Groovy Script Runner plugin has built in script to allow you to switch user. Only Jira administrators can run the script.

This is not possible in an ondemand installation of jira as far as I know.

hi,

In my company we have >1500 users.

I think that

First; you must training your users; it's very importante.

Sencond; create a test instance simillar to your real instance

third ; for each group of user, create a test user who can do somethings like real user.

Hi,
Yes, training is one part, but in the end helping them directly within their account is more convinient.
We use Jira as ondemand service, therefore we can't create a second instance.
A test user is a good idea, I think about that.

Sure, in the end we have a look together on the system, but with different timezones, this is hard to deal with sometimes.

Hi,

You can use team viewer or other like it., if it's possible.

Sure, in the end we have a look together on the system, but with different timezones, this is hard to deal with sometimes.

Hi Manuel, in my case I start having the same problem, so what I did it's create one or maybe to users that I use for this, when I want to see what another user can see I give to this user a create all the same roles, groups and permissions the real user has. It's very easy.

Hope this helps.

Thank you for the workaround, have to do this until something like Su for Jira becomes available to the onDemand system

Su for Jira, would be the best, the workaround with the user is ok for now.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

45 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you