We have this scenario:
- 30 people of our own company using jira
- 20+ customers are working with jira
We setted everything up, wrote a guide how to setup permissions etc., but I found out that someone missed to set the permissions for specific users correctly, so it could happen that issues which should not be accessible to specific users are visible to them.
Does something like a master account exists which allows me to login as another user?
So I can check what they're seeing with their permissions.
Another benefit would be to configure their accounts for them, we have customers which are not familiar with Jira so we would like to help them.
Any idea how to do this?
In my company we have >1500 users.
I think that
First; you must training your users; it's very importante.
Sencond; create a test instance simillar to your real instance
third ; for each group of user, create a test user who can do somethings like real user.
Hi Manuel, in my case I start having the same problem, so what I did it's create one or maybe to users that I use for this, when I want to see what another user can see I give to this user a create all the same roles, groups and permissions the real user has. It's very easy.
Hope this helps.
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