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How can I change the "Request Type" for my "Custom email address"

Jack Brickey
Jack Brickey
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September 19, 2016

After setting up JSD I have found that I would prefer to have a new request type (hidden from portal) for all email helpdesk requests. When I originally configure the Customer email channel it simply assigned to the default "Get IT help" issue type that was preconfigured for the Cloud email address. 

I created the new IT-email request type and I can edit the "Cloud email address" and change the type but I don't see anywhere to do so for the "Custom email address".

Maybe I have to delete and re-add?

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Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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September 19, 2016

Sigh....it was there is front of me. Though not obvious. You just have to edit the custom email address and click "NEXT" before the option to choose the type shows up. smile

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