How can I automatically set request type using post function?

I want to automatically set the request type field upon creation so it does not show no match. I plan to use if statements for the different issue types as I know those can be a limiting factor.

2 answers

0 vote
Gerry Tan Atlassian Team Oct 18, 2016

FYI as an agent you can raise the request using "Raise a request" sidebar menu and it'll always have request type.

Hey Gerry,

Thanks for the response. I do not see this option on my sidebar. If I can figure out how to use this feature it might be helpful, but ultimately there would still be people using the create button within JIRA to make tickets and those would not default to a request type currently.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

497 views 6 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you