Instead of assigning issues to specifidc people, I would like to setup JIRA in a way that issues are assigned to specific roles (queues) . For example, a role may be "Development Support".
By that, a team can work to monitor the queue (issues assigned to a role), and make assignments internally.
Is there a way to do this, or is there a better way to do a similar thing?
I needed to do something similar and what I did is create a custom field for the issues (in your case, you need a select group type). You can change the notifications to make the users of the assigned group recibied mail when the issue is created, assigned, ... To monitor these issues, I recommend create a filter using the custom field.
Thanks, that helps.
Actually, I did create a custom field with the select group type.
One thing that was missing for my case is that I want to be able to restrict the group that can be chosen, depending on the transition. Between the different transitions within a single issue life cycle, the role (queue) to be receiving the issue changes. I am trying to see if a plugin can be used in our enviornment, so that I can use the validator function to do this restriction. If you know something around this, please tell me.
I'm not sure if I understand the question very well, but as I see if you need to assign to a role in a transition there is a Post Function called 'Assign to role memeber' where the issue is assigned to the default member of the selected Role.
"Assign to role member" is a post function that is provided by the free "JIRA Misc Workflow Extensions" plugin (link takes you to the specific documentation).
It's a bit of work to set up (creating property keys) if you have a lot of projects and a lot of queues but can be worth the effort.
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