How can I add multi select custom fields based upon selected component/s in JIRA SERVICE DESK CLOUD?

[Prashant Mehra]

Hello,

I want to add multi select custom fields with some default text based upon selected component/s in JIRA SERVICE DESK CLOUD.

For example, there is a component named 'Enterprise' then whenever the component is selected while creating issue type problem; I want few custom fields to auto-populate after selection to get more specific information on issue type problem of selected component: 'Enterprise'.

Now, custom fields could be multi-level-cascading-select type. Also, multiple components should result in multiple custom fields.

I have already gone through many related questions on Atlassian community but not able to replicate the same on my end.  Few of the add-ons don't work on Cloud.

Please find the attached Create Issue screenshot for reference. Many thanks!

[Inna Molotkovska]

Prashant, did you find a way to do this? I am having the same problem...

[Nic Brough -Adaptavist-]

The multi-level-select list is not supported by Service Desk.

This is a bit of an odd one.  For a field to be selectable for Service Desk, the Service Desk code has to be able to support it.  This is the opposite to Jira, which just needs an add-on to say "this is a custom field" (and then define how it works).  JSD needs the fields to be of a known type, and this field can't be one of those types because of the way it needs to work.

[Prashant Mehra]

Thank you response. Can I use multiple custom fields of text type, if not multi-level-select?

Also, is it possible to define a custom field to work based upon selected components and how?

[Prashant Mehra]

By work based upon selected components, I mean show/hide custom fields of text type based upon component/s and how?

[Nic Brough -Adaptavist-]

Yes, go to the request definition page to add fields.

JSD does not do dependent fields natively, you'll need some code for that.

[Prashant Mehra]

Alright, I was actually hoping for some add-on but since I am on JSD Cloud, things are a little different I guess. Thanks again Nic!

[Neha Goswami]

Need answer for same.