How can I add an field to Service Desk read only (f.e. "assigned to")

Hi,

I am testing JIRA Service Desk. I would like to add some fields to the Ticket view for clients, which they should not edit. For example the assigned to field or a specific field for "issue category" managed by a SD Manager.

Is that possible?

BR

Fabian

2 answers

Hi Fabian,

I think it's possible, but the way to achieve it depends on which Service Desk pricing model you are currently with.

You can try to manage the fields that you are currently using in the View Screen o your Service Desk project, maybe this way it'll get visible to the customer view.

 

Please share a little more information with screenshots stating your problem so the community can try to further help you.

Have a nice week!

 

Andre

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,749 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you