How can I add an field to Service Desk read only (f.e. "assigned to")


I am testing JIRA Service Desk. I would like to add some fields to the Ticket view for clients, which they should not edit. For example the assigned to field or a specific field for "issue category" managed by a SD Manager.

Is that possible?



2 answers

Hi Fabian,

I think it's possible, but the way to achieve it depends on which Service Desk pricing model you are currently with.

You can try to manage the fields that you are currently using in the View Screen o your Service Desk project, maybe this way it'll get visible to the customer view.


Please share a little more information with screenshots stating your problem so the community can try to further help you.

Have a nice week!



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

152 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you