I'm trying to use a custom css in Service Desk 3.x. How can this be achieved? My main concern is the customer portal in which I haven't been able to use the enterprise design standards.
You cannot use CSS in Service Desk. The suggestion was closed as Won't Fix – https://jira.atlassian.com/browse/JSD-22
After analysis of this issue we decided to move forward favoring ease of use by building an editor for the help center. The ability to add custom html/css is not something we can put on our short to mid term roadmap. Therefore we think it is only fair to not keep this issue as open and close it as "won't fix".
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