How attached screen shot viewed in JIRA

We have created 03 set of users logins which includes ‘Testing Team; Test Team Lead, Business Users and Development Team. The above query is raised by development team that they are unable to view the attached screenshots sent by testing team.

2 answers

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What does "unable to view" mean? What do they see on the screen? If there's anything there, what happens when they click it? Are other users "able to view"?

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What Permission Scheme are you using for the project(s)? It may be that one or more users do not have the correct permission to work with the screenshots/attachements. To check go to:-

Administration > Issues > Permission Schemes > [Permission Scheme] > Configure

Though this is the configuration that JIRA uses to control security. If a plugin has been installed to handle screenshots then it may have it's own scheme.

Hope this helps.

Could you please check whether it is a browser specific issue,try using another browser and see if the issue still persists.

Also,check for Permission scheme.



Er, the permissions relate to attaching files and screenshots. Not viewing them - if you can see an issue, you can see the attachments.

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