How attached screen shot viewed in JIRA

We have created 03 set of users logins which includes ‘Testing Team; Test Team Lead, Business Users and Development Team. The above query is raised by development team that they are unable to view the attached screenshots sent by testing team.

2 answers

0 votes

What does "unable to view" mean? What do they see on the screen? If there's anything there, what happens when they click it? Are other users "able to view"?

What Permission Scheme are you using for the project(s)? It may be that one or more users do not have the correct permission to work with the screenshots/attachements. To check go to:-

Administration > Issues > Permission Schemes > [Permission Scheme] > Configure

Though this is the configuration that JIRA uses to control security. If a plugin has been installed to handle screenshots then it may have it's own scheme.

Hope this helps.

Could you please check whether it is a browser specific issue,try using another browser and see if the issue still persists.

Also,check for Permission scheme.

Thanks,

Anshul

Er, the permissions relate to attaching files and screenshots. Not viewing them - if you can see an issue, you can see the attachments.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot