How attached screen shot viewed in JIRA

We have created 03 set of users logins which includes ‘Testing Team; Test Team Lead, Business Users and Development Team. The above query is raised by development team that they are unable to view the attached screenshots sent by testing team.

2 answers

0 vote

What does "unable to view" mean? What do they see on the screen? If there's anything there, what happens when they click it? Are other users "able to view"?

What Permission Scheme are you using for the project(s)? It may be that one or more users do not have the correct permission to work with the screenshots/attachements. To check go to:-

Administration > Issues > Permission Schemes > [Permission Scheme] > Configure

Though this is the configuration that JIRA uses to control security. If a plugin has been installed to handle screenshots then it may have it's own scheme.

Hope this helps.

Could you please check whether it is a browser specific issue,try using another browser and see if the issue still persists.

Also,check for Permission scheme.



Er, the permissions relate to attaching files and screenshots. Not viewing them - if you can see an issue, you can see the attachments.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

609 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you