We have created 03 set of users logins which includes ‘Testing Team; Test Team Lead, Business Users and Development Team. The above query is raised by development team that they are unable to view the attached screenshots sent by testing team.
What Permission Scheme are you using for the project(s)? It may be that one or more users do not have the correct permission to work with the screenshots/attachements. To check go to:-
Administration > Issues > Permission Schemes > [Permission Scheme] > Configure
Though this is the configuration that JIRA uses to control security. If a plugin has been installed to handle screenshots then it may have it's own scheme.
Hope this helps.
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