How are the users count against the licence?

How are the users count against the licence in jira, stash, confluence and especially crowd? I'm using crowd as a SSO and want to use a internal crowd database for users of the customer. but only some of them (2 -5) should authenticate in jira and the other products. All other users created are only to assign the right reporter in for example in jira issues and support request.

2 answers

1 accepted

users that are in the group "jira-users" have the possibilty to login to jira.

for confluence it should be "confluence-users"

those count against your license.

so just add your 2-5 users to this group

Isn't there a license section in administration too?

Hi Patrik,

Any user who can login to the application and perform actions in the instance is treated as a licensed user and counts against the license. The capability to assign a reporter in JIRA requires the permission to login to the application, so in that case each of the users you are referring to would require a login but they would have different permisisons in the application.

All the best,
John

Realy? I have tested this in a evaluation environment. The additional customer users are listed in the active users count of crowd, but are not allowed to login in the jira application (configured in crowd). He shows up and I can assign the customer as reporter to issues.

Where can I see the user count in JIRA? In System -> Licence is only a User Limit field.

Administration/Users

you will see a line such like

Displaying users 1 to 20 of <someNumber>

"Displaying users 1 to 20 of <someNumber>"

Not really usefull, because the users, who can't login are also shown there. But are they counted against the jira licence?

What about filtering "jira-users"?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,271 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot