ServiceDesk licensing only counts agents. Thus, are all users deemed customers (which do not count towards licensing)?
There is no default customer user type, so will users suffice or should I breakout a customer type specific (with differing permission) to each project?
There are three types of user in play here:
Do not mix up users with customers. A user counts towards your JIRA (Core) licence, a customer does not. If you make your customers into users, you're going to need licences for them.
In a pure Service Desk install, there is a 1:1 relationship between Agents and JIRA users though.
How do you designate someone as a customer vs a user? Under the Administration option of user management, I see JIRA administrators, developers, and service-desk agents. I don't see an option for customers.
Under the Administration option of System, I see Project Roles and see "Service Desk Customers". Within my Project, I see a People menu option for inviting customers. How can I create a customer without having to invite via email? By default it looks like my users are all listed so not sure why they even show up.
Atlassian Service Desk documentation: JSD <3 https://confluence.atlassian.com/servicedesk025/setting-up-service-desk-users-754977391.html JSD >3 https://confluence.atlassian.com/servicedesk/setting-up-service-desk-users-445188508.html
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