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How are Jira Service Desk plugins licensed?

Colm McGrath
Colm McGrath February 1, 2017

Hi All,

Are plugins licensed by Agents?

 

Thanks,

Colm

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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February 1, 2017

I'm afraid not.  They're seen as simple JIRA add-ons, even when they're aimed at a specific application, so you have to licence them at the level of the largest number of licences you have (e.g. if you have 3 agents, 10 Software and 25 Core users for a total of 38, then you need 25 licences for add-ons)

 

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