How about Service Desk licenses?

I'll make it short: Will users finally be able to log time on SD issues without having to buy a SC license for each employee at our company?




1 answer

0 votes

Hi Simon,

I am sorry but no, the features are still not implemented. 

Users will now be managed at the application access page. If they are added to the Service Desk application access , they will be able to login JIRA Service Desk. For more information , please refer to the migration hub documentation regarding licenses here :

I would highly suggest you to also read through the other infomation from the Migration Hub documentation:

Adrian Stephen 

Hi Adrian,

I am confused. Your link to the licensing changes documentation specifically states that JIRA Software users without Service Desk licenses will be able to work on service desk issues as long as they are in the Service Desk Team project role. Does "work on" not imply being assigned and logging time? Very misleading if not.

Thank you,


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

22,693 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you