yes exactly. you need to create a transition from closed to whatever open status you want to be able to go to ( some people create a status called "reopened" and others just go back to a status like "in progress" or whatever.
And then check the permissions to be sure the right people have permission to "reopen" the task and you should be able to do it no prob.
Do you know how to make those workflow edits? Let me know if you have other questions.
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