How Do I Configure the Stock Select List (cascading) Configuration?

I'm trying to add a cascading select list from the stock set of custom fields for Service Desk.  In the set-up screens, there is no way to configure the select menus, and the resulting UI is just two empty select menus with "none" as the only option.  

How do I configure these menus without purchasing an expensive plug-in?

What am I missing here? This seems like it should be simple.

Thanks in advance.


2 answers

1 accepted

2 votes
Accepted answer

I recorded this short screencast to show you how to do it



Wow, Chris. Thank you.  The screencast did the trick.

What threw me is that the configuration for a regular select list is on the initial screen where you create the custom field, whereas the config for the cascading ones is buried 5 layers deep in the field options.  I'd say that UIX needs some refinement.  :-)

Thanks for your help. Much appreciated.

0 votes

You should be able to add options to the first part of the select list by clicking on "add" on the config screen - are you not getting the add button?  Or are you not finding the configure options for it?

No, there is no "add" button.

Ok, does Chris's video help?  Could you tell us what you are seeing that is different?

Yes, the video solved this for me.  Thx.

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