How Do I Configure the Stock Select List (cascading) Configuration?

[Steve Stringer]

I'm trying to add a cascading select list from the stock set of custom fields for Service Desk.  In the set-up screens, there is no way to configure the select menus, and the resulting UI is just two empty select menus with "none" as the only option.  

How do I configure these menus without purchasing an expensive plug-in?

What am I missing here? This seems like it should be simple.

Thanks in advance.

-Steve

[Chris Dunne · Accepted solution]

I recorded this short screencast to show you how to do it

http://recordit.co/by1jWaXJ50

[Steve Stringer]

Wow, Chris. Thank you.  The screencast did the trick.

What threw me is that the configuration for a regular select list is on the initial screen where you create the custom field, whereas the config for the cascading ones is buried 5 layers deep in the field options.  I'd say that UIX needs some refinement.  :-)

Thanks for your help. Much appreciated.

[Nic Brough -Adaptavist-]

You should be able to add options to the first part of the select list by clicking on "add" on the config screen - are you not getting the add button?  Or are you not finding the configure options for it?

[Steve Stringer]

No, there is no "add" button.

[Nic Brough -Adaptavist-]

Ok, does Chris's video help?  Could you tell us what you are seeing that is different?

[Steve Stringer]

Yes, the video solved this for me.  Thx.